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7 Must-Have Capabilities for Customer Service Automation

Courtesy: StartupTalky Customer service automation offers numerous benefits for businesses. However, you might be concerned about the technical complexity of implementing automation, especially for workflows that involve multiple steps, users, and departments.  Employees can free up more time for strategic…

How to Measure and Optimize Customer Experience?

Providing an exceptional customer experience has become paramount for companies seeking sustainable success. Measuring and optimizing customer experience (CX) is a critical endeavor that requires a strategic approach backed by relevant metrics and analytics. So, without a bunch of metrics,…

Reimagining Contact Center With Digital Technologies

Courtesy: Microsoft Cloud Blogs The world of customer service is quickly changing, and firms must adapt to meet their consumers’ shifting expectations. With advancements in digital technologies, the traditional call center model is being transformed into a dynamic and efficient…