Event Schedule | Event Location

#DSXLeaders2024

DSX Leaders

Insight-sharing
Roundtables and
One-to-One Meetings

WHO WE ARE

DSX Leaders – a Southeast Asia media and events company for corporate leaders to stay conversant with the latest in human experience and digital strategy in the form of insight-sharing roundtables and one-to-one meetings

DSX Leaders was founded by a group of media and event professionals with more than 12 years of industry experience. They wanted to prove that through compelling media content, business intelligence, creative and customised platforms, not all events are created equal, and that senior level events are more than just serious presentations. DSX Leaders believes that a perfect mix of media and event solutions that suit the client’s needs to convert leads into real deals could not only impact the client’s bottom line, but also the brand experience.

Our mission

To raise awareness, continuously build and nurture communities through helping corporate leaders and business brands connect and forge relevant relationships – from data-driven initial engagement all the way through to business partnerships

Our vision

To be a pivotal industry thought leader, we focus on consistently delivering end-to-end creative and innovative insight-sharing content and events on industry-specific and cross-domain topics that produce targeted results.

EVENTS

Future eTail Experience

Strategy Forum Philippines, February 2025

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Future eTail Experience

Strategy Forum Malaysia, May 2025

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Future eTail Experience

Strategy Forum Singapore, August 2025

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Future eTail Experience

Strategy Forum Indonesia, November 2025

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GenAI-Driven Transformation

From Optimized Experiences to Accelerated Business Growth

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Unifying CX and EX for Business Success

Leveraging Tech and Total Experience Approach

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Revolutionizing Personalization and Scaling Connected Experiences

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Unlocking People Potential

Workforce Optimization Strategies to Boost Productivity

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Empowering CX Agents in the Digital Era

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Next-Gen Digital Commerce

Creating Experiences that Drive Growth

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OUR VALUES

Passion

A heart-and-mind commitment

Inclusitivity

Celebrate differences and diversities

Collaboration

Collective expertise and curiosity towards success

Integrity

Uphold high standards without doing evil

Innovation

Don't settle with just conventional and good enough

OUR CONTENT FRAMEWORK

SERVICES

Our Offerings

Our company specializes in creating customized and innovative learning experiences that address corporate leaders’ challenges head-on. We leverage across digital and physical platforms and initiatives to deliver top-notch media products and services that engage and inspire learners. From designing learning experiences to developing essential content, we are dedicated to providing the best insight-sharing roundtables and strategy meetings.

WHAT’S IN IT FOR YOU?

Our aspiration is to reach every organization with our media products and services, we offer compelling content that is tailored to your needs.

YOU are the reason why we strive to provide innovative and customized solutions that will help you solve the digital experience challenges of today and tomorrow.

To know more, download our event brochure

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Contact Us

GenAI-Driven Transformation:
From Optimized Experiences to Accelerated Business Growth

Co-locating with “NEXT-GEN DIGITAL COMMERCE: CREATING EXPERIENCES THAT DRIVE GROWTH”

Date

March 2025

Venue

Kuala Lumpur, Malaysia

OVERVIEW

Businesses have been relatively moving and transitioning from traditional AI to Generative AI to empower enterprises while unlocking a new level of creativity, efficiency, and personalization in their operations, driving growth and competitiveness in today’s dynamic business landscape.

Generative AI is gaining significant attention, but there is a need to consider the potential governance challenges associated with it. The DSXchange promises to explore how GenAI technologies are not only optimizing user experiences but also serving as catalysts for accelerating business outcomes.

By the end of this event, participants will be equipped with actionable strategies and insights to harness the transformative potential of Generative AI, fostering optimized experiences and propelling accelerated business growth in the era of intelligent automation.

Join us as we navigate the frontier of GenAI-driven transformation and unlock new possibilities for innovation and value creation. Let’s shape the future of business together through the lens of advanced AI capabilities.

BENEFITS OF ATTENDING

Interactive and relaxed setting. Forge and strengthen strategic relationships

Collaborate on emerging markets, businesses, concepts, strategiesand trends

Get involved and share ideas, innovation experiences, insights, best practicess of advanced AI capabilities.

Learn about successful case studies and latest trends from leading thought leaders and technology providers

UNIFYING CX AND EX FOR BUSINESS SUCCESS: LEVERAGING TECH AND TOTAL EXPERIENCE APPROACH

Co-locating with REVOLUTIONIZING PERSONALIZATION AND SCALING CONNECTED EXPERIENCES

Date

March 2025

Venue

Manila, Philippines

OVERVIEW

DSX Leaders is a series of comprehensive events designed to explore the profound impact of integrating Customer Experience (CX) and Employee Experience (EX) strategies on organizational success. In an era where customer expectations are rapidly evolving and employee engagement is critical for productivity and retention, businesses are increasingly recognizing the interconnectedness of CX and EX and the transformative potential of leveraging technology alongside a Total Experience approach. According to “2021 Digital Business Acceleration Survey” by a top research firm, companies’ primary objectives are to enhance customer experiences (58%) and improve employee productivity (57%) to say that a holistic experience strategy has far greater potential for advancing better business outcomes.

By the end of this event, participants will be equipped with actionable strategies and insights to harness the transformative potential of Generative AI, fostering optimized experiences and propelling accelerated business growth in the era of intelligent automation. Join us as we navigate the frontier of GenAI-driven transformation and unlock new possibilities for innovation and value creation. Let’s shape the future of business together through the lens of advanced AI capabilities.

The DSXchange is ideal for DX, CX and EX professionals, business leaders, Marketing and HR leaders, technology innovators, and anyone passionate about driving organizational excellence through enhanced experiences. Whether you’re seeking to optimize customer interactions, improve employee engagement, or unlock new growth opportunities, this event offers invaluable insights, practical strategies, and networking opportunities to help you achieve your goals.

BENEFITS OF ATTENDING

Interactive and relaxed setting. Forge and strengthen strategic relationships

Collaborate on emerging markets, businesses, concepts, strategiesand trends

Get involved and share ideas, innovation experiences, insights, best practicess of advanced AI capabilities.

Learn about successful case studies and latest trends from leading thought leaders and technology providers

REVOLUTIONIZING PERSONALIZATION AND SCALING CONNECTED EXPERIENCES

Co-locating with “UNIFYING CX AND EX FOR BUSINESS SUCCESS: LEVERAGING TECH AND TOTAL EXPERIENCE APPROACH”

Date

April 2025

Venue

Singapore

OVERVIEW

Today’s buyers are more discerning and have higher expectations than ever before. According to McKinsey analysis, 71% of customers expect businesses to provide personalized experiences, and a staggering 76% feel frustrated when this expectation goes unmet. Personalization seeks the transformative process of redefining how organizations deliver tailored and seamless interactions to their customers across various touch points while efficiently scaling these experiences to reach a wider audience. Personalized consumerism is not just a trend; it is a strategic imperative that will continue to shape the future of customer engagement and build brand advocacy. The DSXchange brings together industry leaders, experts, and practitioners to explore innovative strategies, technologies, and best practices for revolutionizing personalization and scaling connected experiences.

By the end of this event, participants will be equipped with actionable strategies and insights to harness the transformative potential of Generative AI, fostering optimized experiences and propelling accelerated business growth in the era of intelligent automation. Join us as we navigate the frontier of GenAI-driven transformation and unlock new possibilities for innovation and value creation. Let’s shape the future of business together through the lens of advanced AI capabilities.

The DSXchange is designed for CX professionals, marketing executives, digital strategists, IT leaders, data scientists, and anyone involved in delivering personalized and connected experiences. Whether you’re looking to enhance customer engagement, drive business growth, or stay ahead of emerging trends, this event offers valuable insights, practical strategies, and networking opportunities to help you succeed.Don’t miss this opportunity to join industry leaders, experts, and peers at the forefront of revolutionizing personalization and scaling connected experiences and unlock the potential of personalized, connected interactions
for your organization’s success.

BENEFITS OF ATTENDING

Interactive and relaxed setting. Forge and strengthen strategic relationships

Collaborate on emerging markets, businesses, concepts, strategiesand trends

Get involved and share ideas, innovation experiences, insights, best practicess of advanced AI capabilities.

Learn about successful case studies and latest trends from leading thought leaders and technology providers

Unlocking People Potential:
Workforce Optimization Strategies to Boost Productivity Unlocking

Co-locating with “EMPOWERING CX AGENTS IN THE DIGITAL ERA”

Date

June 2025

Venue

Jakarta, Indonesia

OVERVIEW

Creating a truly optimized workforce doesn’t happen overnight. The success of any enterprise leans heavily on its team. By fostering an environment that not only recruits but retains and nurtures talent, businesses carve pathways to sustained profitability. The right people, when equipped with the right tools and motivation, can propel an organization to unforeseen heights. Harnessing this potential is a craft every business leader should master.

The DSXchange aims to explore various strategies that organizations can implement to enhance the efficiency and potential of their people. By the end of this event, participants will be equipped with actionable strategies and insights to harness the transformative potential of Generative AI, fostering optimized experiences and propelling accelerated business growth in the era of intelligent automation. Join us as we navigate the frontier of GenAI-driven transformation and unlock new possibilities for innovation and value creation. Let’s shape the future of business together through the lens of advanced AI capabilities. In the modern business environment, the ability to optimize workforce productivity is pivotal for achieving competitive advantage and organizational success. While strategies and processes form the blueprint of a business, it’s the workforce that breathes life into it. By unlocking the latent potential of your team, you are not just boosting the bottom line, but creating a legacy of growth and innovation. DSXchange will provide senior leaders and HR professionals with innovative strategies, practical tools, and actionable insights to maximize your workforce’s potential

BENEFITS OF ATTENDING

Interactive and relaxed setting. Forge and strengthen strategicrelationships.

Collaborate on emerging markets, businesses, concepts, strategiesand trends

Get involved and share ideas, innovation experiences, insights, best practices

Learn about successful case studies and latest trends from leading thought leaders and technology providers

EMPOWERING CXAGENTS IN THE DIGITAL ERA

Co-locating with UNLOCKING PEOPLE POTENTIAL: WORKFORCE OPTIMIZATION STRATEGIES TO BOOST PRODUCTIVITY

Date

June 2025

Venue

Manila, Philippines

OVERVIEW

Delivering on customer expectations for effortless, personalized, fast CX at every touchpoint is critical: 35% of customers will walk away if you can’t, according to a top consulting firm. The digital era has transformed how customers interact with businesses, making CX a critical differentiator. With the advent of advanced technologies such as artificial intelligence (AI), machine learning, and omnichannel communication platforms, the expectations for CX agents have increased. Empowering CX agents to meet these expectations requires a combination of technological proficiency, enhanced skills, and strategic support from organizations.The DSXchange promises to equip leaders and companies with the skills to effectively use advanced technologies and digital tools to their CX Agents. Customer engagement is only the first step; but customer loyalty is priceless.

That’s why Empowering CX Agents in the Digital Era is a crucial strategy for organizations aiming to enhance their customer service capabilities in a digitally driven world. By focusing on technological proficiency, continuous learning, customer-centric strategies, empowerment, well-being, and performance measurement, leaders will have a chance to learn new ways of comprehensive framework for empowering CX agents.

The DSXchange is an event designed to provide CX professionals with the tools, knowledge, and strategies needed to excel in a digitally transformed landscape. This pocket event explores the key strategies emphasizing the importance of empowering CX agents to deliver exceptional customer experiences.

Fostering a Culture of Digital Agility to Improve Agent Performance and Productivity

Learn to implement platforms that allow agents to manage interactions across multiple channels seamlessly through omnichannel capabilities.

Use advanced CRM systems, AI chatbots, and data analytics tools to improve workflows and service delivery.

Use data analytics to track KPIs and measure agent productivity and effectiveness.

Implementing Workforce Management Strategies to Drive CX Excellence

Take a holistic view of your workforce needs, accounting for such things as shrinkage, volume spikes, trends, and seasonality through forecasting.

Track agent metrics like average handle time and idle time to help managers identify areas for performance improvement.

Gather and analyze data to help managers understand customer behavior trends and make informed staffing and planning decisions.

NEXT-GEN DIGITAL COMMERCE:
CREATINGEXPERIENCES THAT DRIVEGROWTH

Co-locating with GENAI-DRIVEN TRANSFORMATION: FROM OPTIMIZED EXPERIENCES TO ACCELERATED BUSINESS GROWTH

Date

June 2025

Venue

Kuala Lumpur, Malaysia

OVERVIEW

In the dynamic realm of e-commerce – where an estimated 20.1% of retail purchases are now made online (Forbes) – the landscape is ever-evolving; businesses are striving for innovative ways to enhance customer engagement, solidifying brand loyalty. The journey towards next-gen digital commerce is fraught with challenges, from managing rapid technological changes and ensuring data privacy to meeting high customer expectations and navigating intense competition.

The DSXchange will empower businesses with the knowledge and tools necessary to create next-generation digital commerce experiences that drive growth which includes technologies and strategies by using AI, blockchain, sustainable practices, data- driven personalization, voice commerce, and omnichannel innovation. With this, businesses can create compelling customer experiences that drive growth. They will not only stay competitive in the digital era but also build lasting relationships with their customers, securing long-term success.

As digital commerce continues to evolve, businesses must adapt to the changing landscape to create experiences that drive growth. DSXchange is an event designed to equip leaders and professionals with the latest strategies, tools, and insights needed to thrive in the competitive world of digital commerce. This event will cover various aspects of digital commerce, from cutting-edge technologies to customer experience innovations, providing attendees with the knowledge and skills to enhance their digital commerce strategies and foster business growth.

As digital commerce continues to evolve, businesses must adapt to the changing landscape to create experiences that drive growth. DSXchange is an event designed to equip leaders and professionals with the latest strategies, tools, and insights needed to thrive in the competitive world of digital commerce. This event will cover various aspects of digital commerce, from cutting-edge technologies to customer experience innovations, providing attendees with the knowledge and skills to enhance their digital commerce strategies and foster business growth.

BENEFITS OF ATTENDING

Interactive and relaxed setting. Forge and strengthen strategicrelationships.

Get involved and share ideas, innovation experiences, insights, best practices

Collaborate on emerging markets, businesses, concepts, strategies and trends

Learn about successful case studies and latest trends fromleading thought leaders and technology providers

Download our Event Brochure

Download our Event Brochure

Request Agenda

Request Agenda